Returns

Shipping

Free shipping with track & trace.

Order before 4:00 PM on a business day and we’ll ship your order the same day.

Once your order is on its way, you’ll receive your track & trace by email.

Not satisfied? You have 14 days from delivery to return your order.

Email your order number to help@waqtly.com and we’ll send you a return label.

Return your Waqtly complete, well packed and in its original box. Return shipping costs are your responsibility.

Once received, we’ll issue your refund within 5 business days.

You may inspect and try your Waqtly as you would in a store.

If accessories are missing, or the product is returned damaged or not in its original condition, we may deduct these costs from your refund.

Outside the EU and UK, we only accept returns for manufacturing defects or shipping damage.

Email a photo and your order number to help@waqtly.com. We’ll arrange a replacement or refund.

Waqtly comes with a 1-year warranty on manufacturing defects.

Something broken? Email a photo and your order number to help@waqtly.com. We repair, replace or refund.

Not covered: drops and impacts, water damage and damage caused by misuse.